Shopping Guide
Shopping Guide for International Users
Index for easy reference:
- Guide for ordering through the shopping cart system
- Inquiring about “out of stock” items
- Canceling an order
- Payment
- Shipping
- Damaged items, returns and exchanges
- Contact
1. Guide for ordering through the shopping cart system
Please follow this process when placing an order through the shopping cart system:
- Select the items you would like to purchase by adding them to the shopping cart. Please be understanding that the stock is NOT held yet at this point. The stock is held when all ordering process is completed.
- Review the items inside your cart carefully since we can't accept to combine multiple orders after an order completed, and then proceed with your check out.
- Fill in your shipping information and other details. Please be aware to fill out correct/complete shipping information because we can't take any responsibility for the shipping trouble caused by incorrect/incomplete information.
- Please choose the payment method. *Bank deposit can NOT be available for international payment.
- Carefully review your details before proceeding with your order. Please be sure that your address is complete (including your city, postal code and country).
- After submitting your order information, payment process will be requested. Please make the remittance according to the guidance.
- After completing your order, you will receive an automated email. If you haven’t received an email within 1 hour, please contact our staff promptly.
A. About creating an account.
While completing the shopping cart ordering process, you will be prompted to create an account.
By creating an account, your user data will be stored and can be filled automatically on your next order.
Also you can see your order status and order history at MY ACCOUNT page.
Although creating an account is not necessary to use our online store, we highly recommend it.
B. About address change.
We don't accept to change the shipping address after submitting order except for unavoidable reason like moving.
For reservation items, please confirm the estimated arrival before completing order.
Changing from oversea to Japan or from Japan to oversea is NOT acceptable for any reason since tax rate and calculating method of shipping and insurance fee are different.
2. About “out of stock” items
If you would like to inquire about stock information of items that appear as “OUT OF STOCK”, please confirm the guidance here: https://store.babyssb.co.jp/en/pages/guide_outofstock
In case the requested item is in stock on any of our physical stores, we can prepare it for you.
Keep in mind that we cannot accept mail orders for the following
- Sale items
- Reservation items
- In stock items
Please be understanding only Paypal is available for the "out of stock" items. Also please note that we cannot accept to combine with "in stock" items purchased through the shopping cart system.
3. About Canceling an order
Please consider carefully before submitting an order since no order cancellations will be accepted after completing order and payment.
4. About Payment
Payment for international users can be received through Paypal in Japanese yen.
If your registered name and your Paypal name are different, please be sure to leave a note on the comment section when you send us your payment with the following:
Order name, order email address, and order number.
5. About Shipping
All packages are shipped via EMS and will normally take between 3 to 5 days to arrive (please keep in mind that this may vary from country to country and during certain periods of the year like Christmas and New Year holidays).
If you encounter any problem with your shipment, please contact us to order@babyssb.co.jp . We will check the status of your package and proceed accordingly.
Shipping rates can be checked in the following page:
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Regular sales items and reservation items, or, reservation items from several different series can not be shipped together.
Shipping cost will be automatically charged according to the total of the weight of the order. Though we try our best to calculate fees accurately, there are sometimes differences between the price we quote and the shipping fee the post offices charges.
Regardless actual weight is heavier than calculation, we never ask for any extra payment and, thus, we cannot refund any difference in the case actual weight is lighter than calculation either. We apologize for the inconvenience and would like to ask you for your understanding.
A. About custom duty.
An extra custom fee can be applied depending on the country of destination. This custom tax varies from country to country, so please be sure to inquire to your local post office or custom house about this charge. This amount is to be covered by the customer.
We do NOT accept any return by reason of tax since shipment trouble often occurs when the package returned.
In the case the package returned because of non-payment of tax, we may refuse to ship abroad after that.
B. About an invoice and declared value of items.
Please take into consideration that we are unable to lower the declared value of our items on a shipping invoice.
This is to protect the items being shipped in case of loss or damage, since lowering the value on any invoice would make the shipping insurance void.
6. About Damaged items, Return and exchange
A. Damaged items
Please be sure to contact our staff within 3 days after delivery in case you have encountered a problem or received a damaged item. Please be sure to include detailed pictures of the damage or problem.
We can only accept claims for original, unused items with their tags still attached. Used items cannot qualify for repair or exchange.
For damaged items, all return shipping expenses will be covered by us.
Depending on the damage, your item might be eligible for either repair or exchange.
Repair times can vary from item to item, but it usually takes 2-3 weeks to be ready.
* We cannot accept claims for items that were not damaged on production, in other words, if the damage looks like it was made after the delivery was complete or by use, unfortunately we cannot return, amend or exchange an item.
B. Returns and exchanges
Returns or exchanges will only be accepted if the ordered item is erroneous or defective. Please be sure to contact our staff within 3 days after delivery in case you have encountered a problem to the following email: order@babyssb.co.jp. Our staff will answer with more information about the return process.
We can only accept claims for original, unused items with their tags still attached. Used items cannot qualify for return or exchange.
In case of a mistaken order or damaged goods, all shipping costs will be covered by our company.
Unfortunately we cannot accept returns or exchanges for personal reasons (i.e. if our customer doesn’t like the fit, or if the item is different that imagined, etc.). If the item is still to be returned regardless, we will ask our customer to please cover all shipping fees back to our office. After we are able to check the contents of the package carefully, we will only refund the item cost.
Refund will be made after we receive returned package. Also all refunds will be made in Japanese yen by calculating exchange rate on refund day. Please be understanding that we can not take any responsibility about exchange rate between customer's local currency for any reason and any case.
About seasonal Happy Packs
Please keep into consideration that the contents of each pack are random. For this reason, we cannot accept any claims about the contents of the pack or any returns or exchanges (i.e. another customer’s happy pack contents were better, the color/contents do not combine, or they are not what was expected, etc). If the item is still to be returned regardless, we will ask our customer to please cover all shipping fees back to our offices.
If you receive any damaged goods inside your pack, please contact us to order@babyssb.co.jp. Returns and exchanges will be handled as explained before.
7. Contact
If you have any doubts or questions, please don’t hesitate to contact our staff using the following information:
E-MAIL: order@babyssb.co.jp
Please remember our international offices remain closed on weekends and during national holidays, so any inquiries sent during those times might be delayed.
*From 2018 December 1st, we quit accepting inquiries by phone call due to record all communication between our customers and us. Please be understanding inquiries are acceptable only by e-mail. Thank you for your cooperation.