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About payment

• To the PayPal users, payment will be requested during the order process. To place an order, payment has to be completed.

About shipping

[Policy update from 12pm on 07.01.2024]
1 order - 1 shipment basis.
Though reservation items can be combined with in-stocked items, please be aware that the shipping will be after all items are arrived.
If you'd like to receive your items accordingly to each arrival, please place orders separately.
*Umbrellas and build-to-order series are NOT applied to combining with other items/reservation series.
Though ordering in 1 cart can be accepted, shipping fees are automatically charged according to the number of shipment.

All packages are shipped via EMS and will normally take between 3 to 5 days to arrive (please keep in mind that this may vary from country to country and during certain periods of the year like Christmas and New Year holidays).

If you encounter any problem with your shipment, please contact us to order@babyssb.co.jp . We will check the status of your package and proceed accordingly.

Shipping rates can be checked in the following page:
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Shipping cost will be automatically charged according to the total of the weight of the order. Though we try our best to calculate fees accurately, there are sometimes differences between the price we quote and the shipping fee the post offices charges.

Regardless actual weight is heavier than calculation, we never ask for any extra payment and, thus, we cannot refund any difference in the case actual weight is lighter than calculation either. We apologize for the inconvenience and would like to ask you for your understanding.

A. About custom duty.

An extra custom fee can be applied depending on the country of destination. This custom tax varies from country to country, so please be sure to inquire to your local post office or custom house about this charge. This amount is to be covered by the customer.

We do NOT accept any return by reason of tax since shipment trouble often occurs when the package returned.

In the case the package returned because of non-payment of tax, we may refuse to ship abroad after that.

B. About an invoice and declared value of items.

Please take into consideration that we are unable to lower the declared value of our items on a shipping invoice.

This is to protect the items being shipped in case of loss or damage, since lowering the value on any invoice would make the shipping insurance void.

A. Damaged items

Please be sure to contact to us within 3 days after delivery in case you have encountered a problem or received a damaged item. Please be sure to include detailed pictures of the damage or problem.
We can only accept claims for original, unused items with their tags still attached. Used items cannot qualify for repair or exchange.

For damaged items, all return shipping expenses will be covered by us.
Depending on the damage, your item might be eligible for either repair or exchange.
Repair times can vary from item to item, but it usually takes 2-3 weeks to be ready.

* We cannot accept claims for items that were not damaged on production, in other words, if the damage looks like it was made after the delivery was complete or by use, unfortunately we cannot accept to return, repair or exchange an item.

B. Returns and exchanges

Returns or exchanges will only be accepted if the ordered item is erroneous or defective. Please be sure to contact our staff within 3 days after delivery in case you have encountered a problem to the following email: oversea@babyssb.co.jp. Our staff will answer with more information about the return process.

We can only accept claims for original, unused items with their tags still attached. Used items cannot qualify for return or exchange.

In case of a mistaken order or damaged goods, all shipping costs will be covered by our company.

Unfortunately we cannot accept returns or exchanges for personal reasons (i.e. if our customer doesn’t like the fit, or if the item is different that imagined, etc.). If the item is still to be returned regardless, we will ask our customer to please cover all shipping fees back to our office. After we are able to check the contents of the package carefully, we will only refund the item cost.